New Reflections Counseling
Frequently Asked Questions
Find answers to common questions about our therapy services
Getting Started
How do I schedule an appointment?
You can schedule an appointment by calling our office at 561-288-0377 or by filling out our online contact form. Our staff will get back to you within 24 hours to confirm your appointment.
What should I expect in my first session?
Your first session is an intake appointment where your therapist will gather information about your history, current concerns, and goals for therapy. This helps us create a personalized treatment plan for you.
How long are therapy sessions?
Individual therapy sessions are typically 45-50 minutes. Couples and family sessions may be longer, usually 60-90 minutes depending on the type of therapy.
Do you offer telehealth/online therapy?
Yes, we offer secure telehealth services for clients in all states where we are licensed. Online therapy provides the same quality care with the convenience of attending sessions from home.
Fees & Insurance
What are your fees?
Our fees vary depending on the type of service and therapist. Please contact our office for current rates. We strive to make therapy accessible and offer various payment options.
Do you accept insurance?
Yes, we accept many major insurance plans. Use our insurance verification form to check your benefits, or contact our office to verify your coverage before your first appointment.
Do you offer sliding scale fees?
We understand that financial concerns can be a barrier to seeking help. Please speak with our office about available options if cost is a concern.
What is your cancellation policy?
We require 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a fee. We understand emergencies happen and will work with you on a case-by-case basis.
Services & Specialties
What types of therapy do you offer?
We offer individual therapy, couples therapy, family therapy, and group therapy. Our therapists use various evidence-based approaches including CBT, EMDR, DBT, and more.
Do you work with children?
Yes, several of our therapists specialize in working with children and adolescents using age-appropriate techniques including play therapy and art therapy.
What issues do you treat?
We treat a wide range of issues including anxiety, depression, trauma, relationship problems, grief, stress, life transitions, and more. Contact us to discuss your specific needs.
Do you offer couples therapy?
Yes, we have therapists trained in couples therapy including Gottman Method and Emotionally Focused Therapy (EFT). We help couples improve communication and strengthen their relationships.
Confidentiality & Privacy
Is therapy confidential?
Yes, what you share in therapy is confidential and protected by law. There are limited exceptions involving safety concerns, which your therapist will explain during your first session.
How is my information protected in telehealth sessions?
We use HIPAA-compliant, encrypted video platforms for all telehealth sessions to ensure your privacy and the security of your personal health information.
Still Have Questions?
We're here to help. Reach out to us and we'll get back to you as soon as possible.